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At Cuscal we maintain the highest standards of data and information security. We do this by ensuring that all of the information within our environment is managed and protected based on its value, and potential risk, to us and our clients. We also take into account sensitivity, privacy concerns and relevant legal, regulatory and contractual requirements.

There are several ways of protecting yourself from cyber threats. These can generally be split between processes and technology on one side and people on the other e.g. firewalls, security technologies, monitoring capabilities and effective response processes versus information security awareness.

In the current cyber threat environment, most attacks are directed at people first; that’s why security awareness, supported by education, vigilance and communication, between us, our clients, their employees, customers and partners is so important.

Scams/attacks
To help you and your customers to recognise a potential scam or attack, we’ve put some more detailed information, and a checklist, for how to protect yourself from phishing and card skimming – the most common security threats to our shared interests.

Card skimming
Card skimming is the copying of personal and bank information from the magnetic stripe on a debit/credit card. This information can be used to make purchases and in some cases steal someone’s identity.

Tips to reduce card skimming

  • Never let your card out of your sight
  • Check ATM machines for attachments that don’t look right on the machine (especially the card slot)
  • Check your statements regularly and report any suspicious activity to your financial institution immediately
  • Never give or share your PIN with anyone, and cover it when typing on an ATM
  • Educate your customers, friends and family on card skimming


Phishing

Phishing is the attempt to collect personal and bank information via SMS or email.  The correspondence usually appears to come from a legitimate source, e.g. a financial institution.

We will never ask you for your account credentials or personally identifying information via email, SMS or social media.

Checklist

  • Is the sender unknown?
  • Is the email unsolicited or unexpected?
  • Is it unusual to receive an email from this person, bank or organisation at your work email address?
  • Does the email ask you to click on a link, contain an attachment or ask you to download a file?
  • Is the email asking for sensitive/personal information such as login details, PINs passwords, your bank details or other identification details?
  • Are you being offered money, winnings or substantial, financial benefits?
  • Do email addresses or web links look incorrect or have a strange spelling?
  • Do web links have an unknown or unexpected domain ending?
  • When checking on the contact details of the sender, do the website contact details not match the email details?
  • Is the email claiming anything from the list below and asking you to click on a link to solve the problem?
    • You did not pay your bill
    • Your parcel got lost, we tried to deliver your parcel, your parcel tracking number is
    • Your credit card is invalid / expired / has been stolen
    • New statement (for your card/account/credit card/gas/electricity etc)


If you can answer YES to any of these questions, particularly if you answer yes to more than one, you are likely looking at a scam.

If it looks suspect, it likely is. STOP, THINK, ACT.