18 10 16 18:57:32

Andrew Twaits, Executive, Customer and Partner Engagement at Bendigo and Adelaide Bank presented “Bendigo Bank: from innovation to incubation” at Curious Thinkers 2018 in Sydney.

Watch the video to learn how Andrew drew on his experience in the online gambling industry, along with his work in the banking sector, to build great customer experiences. He covers why customer experience matters; disruption; timing; awareness & focus.