19 11 21 11:35:42

Darren Thayre, Partner, Oliver Wyman at the second annual Curious Thinkers 2019 in Sydney.

Darren talks to clients about moving from a product centric view of the world to talking in the consumer language and deeply understanding the customer needs, as well as what a frictionless experience as a daily life partner could look like.

Watch the video and learn what three key questions you need to ask to determine if you have a customer first solution.