Sydney, 8 August, 2017 – Due to a Cuscal processing error on the night of Sunday, 6 August, some incorrect transactions were posted to our clients’ customers’ accounts on the morning of Monday, 7 August.
We’re sorry for the ongoing stress and difficulties this is causing people and would like to be clear that this is a Cuscal error – there is no fault with Woolworths. All incorrect transactions are now being corrected and should be completed by 2pm today.
We will work with our financial institution clients to make sure that nobody is out of pocket due to incorrect charges or transactions arising directly from this incident. People should wait for the charges to be reversed or talk to their financial institution with any immediate financial problems.
Jake Waddell firstname.lastname@example.org 0417 312 902