Cuscal has appointed Bianca Bates to the role of Chief Client Officer, as part of Cuscal’s Leadership Team. This role replaces the role of General Manager, Product & Service, which Bianca has been acting in since February 2018.
Commenting on the appointment, Cuscal Managing Director Craig Kennedy said:
“The Cuscal Board has confirmed Bianca’s appointment after an extensive search for the right candidate. I’m delighted that Bianca was successful and will continue her career at Cuscal after her success in previous roles over the past four years.
The change in title reflects our commitment to partnering with our clients and delivering a great client experience. Bianca brings significant experience in financial services and our business to this role, including, crucially, a great understanding of the needs of our clients.”
Bianca has held a number of senior roles at Cuscal since she joined, including Acting General Manager, Product & Service, General Counsel & Company Secretary, Acting General Manager Shared Services and Head of Client Services. She has over 20 years’ experience in financial services with large and complex US and Australian companies, both public and private. Prior to Cuscal she worked in senior legal and compliance company secretariat roles with Genworth, GE Capital and DLA Phillips Fox.