Fraud Services

Get the latest and most effective fraud protection with Cuscal

As fraud continues to increase, and criminals become more innovative in their attempts to defraud businesses and consumers, it’s more important than ever to have robust monitoring services dedicated to the security of your customers.

At Cuscal we have been helping our clients keep their customers money secure for over 40 years. Over this time, not only have we built up our expertise and our technology we’ve also built up deep relationships throughout the law enforcement and financial services communities. This allows us to work collaboratively to stay one step ahead of the latest scams and keep your customers’ money safer. Our success at this has led to us consistently beating industry averages at preventing fraud.

We prevented more than $48 million worth of fraud last year with over 1.6 million cards under management. Our fraud loss rates are twice as good as the industry average, beating it by more than 5 basis points. 

We also offer services such as 3D Secure, designed to make online shopping transactions safer by authenticating a cardholder’s identity at the time of purchase through the likes of Verified by Visa and Mastercard SecureCode.

Managed service

Enjoy the ultimate in fraud protection with Vigil fraud monitoring
Our fraud monitoring service, Vigil, is on guard 24/7, 365 days a year – so you can be sure your cardholders are always protected.

How Vigil works
Our advanced fraud engine identifies fraudulent transactions before they’re authorised and alerts our expert team of fraud analysts. In fact Vigil actions more than 16,000 fraud alerts per month.

Our analysts assess each alert, then contact your customers to verify account activity and prevent card fraud before it happens.

Let us protect your customers so you can focus on improving your customer relationships and growing your business.

Self service

Take fraud monitoring into your own hands with Fractals
Fractals is our self-service option for fraud monitoring. With Fractals you’ll get access to our robust fraud engine where you can login anytime to monitor your customers’ transactions.

You will be alerted to fraudulent transactions before they’re authorised so you can get in touch with your customers and take necessary steps.

Contact Us

We look forward to hearing from you.

Simply send us a message if you would like more information about Cuscal and/or our products and services.

We will get back to you as soon as we can.