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Cuscal Leadership Team

Craig Kennedy
Managing Director


Craig joined Cuscal as its Managing Director in December 2008. Craig is responsible for all day-to-day company operations, including corporate strategy and direction. Craig plays an integral role in steering Cuscal’s development to becoming the preferred partner for payments product and services in Australia.

Craig has more than 30 years of experience in the financial services sector, with particular expertise in digital banking and payments. Craig is a Director of 86 400 Limited and NPP Australia Limited, and also a member of the Australian Payment Council.

Prior to joining Cuscal, Craig served as Managing Director of Espreon Limited for four years. He was also head of direct banking at ING and has held a number of senior executive positions at Advance Bank Australia Ltd, State Bank of New South Wales and Monster Worldwide.


Bianca Bates
Chief Client Officer

Picture of Bianca Bates

Bianca was appointed to the role of Chief Client Officer in April 2018. As Chief Client Officer Bianca is responsible for leading Cuscal’s Product, Client Services and Operations teams.

Since joining Cuscal Bianca has held a number of senior roles including Acting General Manager, Product & Service, General Counsel & Company Secretary, Acting General Manager Shared Services and Head of Client Services.

Bianca has over 20 years’ experience in financial services with large and complex US and Australian companies, both public and private. Prior to Cuscal she worked in senior legal and compliance company secretariat roles with Genworth, GE Capital and DLA Phillips Fox.


Colin Mapp
Chief Information Officer

Colin Mapp

Colin joined Cuscal in August 2017 as Head of Service Delivery before being appointed as Chief Information Officer (CIO) in December 2017.

He has extensive experience across IT Service and Project Delivery disciplines within the financial services arena, with more than 30 years’ experience in the IT industry working for major Australian companies including Commonwealth Bank of Australia, National Australia Bank, Insurance Australia Group and Westpac Banking Corporation.

Colin was previously the General Manager, Cyber Development Services at Commonwealth Bank of Australia where he led the delivery of multi-year Cyber-Security transformation programs to improve the associated operational risk profile whilst continuing to engender trust in their digital offerings.

At Cuscal Colin’s focus is to support business growth via consistent and on-time delivery of high-quality technology solutions to Cuscal and its clients while also maintaining a reliable and robust technology service.


Helen Mediati
General Counsel & Company Secretary

A picture of Helen Mediati

Helen was appointed to the role of General Counsel & Company Secretary in August 2017 and is responsible for leading the legal and company secretarial activities of Cuscal. In May 2018, Helen was also appointed to Cuscal’s Leadership Team.

Prior to joining Cuscal, Helen had over 15 years’ in-house experience in financial services. Her previous roles included legal and company secretary roles at Wells Fargo, GE Capital, ANZ, and Macquarie Bank.


Kieran McKenna
Chief Risk Officer



Kieran joined Cuscal in April 2014 as Chief Risk Officer. He is responsible for all risk management functions and enhancing Cuscal’s risk management culture and capability across the business. He is the Cuscal-appointed Director on the Board of CUFSS Limited.

Kieran has more than 25 years of experience in financial services and risk management.

Prior to joining Cuscal, Kieran was General Manager of Business Risk for the Retail Division of the Commonwealth Bank. He has also held general management roles in risk at Westpac, St George and the Australian Securities Exchange.

Kieran has worked on various government advisory boards, including ComCover.


Sean O’Donoghue
Chief Financial Officer

BCom UNSW; CA; MBA Pepperdine University USA

Sean O'Donoghue

Sean joined Cuscal as Chief Financial Officer in August 2014 overseeing the company’s financial functions, process improvement and strategy team.

Sean brings extensive hands-on management experience working for over 30 years in senior financial roles in Australia and internationally with businesses in banking, wealth management, property and the entertainment sector.

During his career Sean has overseen major financial transformation programs at Multiplex and Westpac, including leading the implementation which brought together the finance functions of the St. George Wealth Management business with BT Financial Group to form one of the largest wealth management businesses in Australia.

Sean spent more than a decade with property and infrastructure multi-national Lend Lease in various senior financial management roles. His achievements during this time included leading the financial function in MLC’s spin-off wealth management and superannuation company Plum Financial Services, and actively participating in the sale of Lend Lease’s US and European real estate investment businesses in 2003.

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